Terms & Conditions

1. INTRODUCTION

This website is operated by Velour Commerce Limited (Hong Kong) under the brand Arthur Melbourne ("we", "us", "our"). The terms "we", "us" and "our" refer to Arthur Melbourne / Velour Commerce Limited throughout the website.

By accessing our website and/or making a purchase, you agree to be bound by these Terms & Conditions ("Terms"), including any additional terms referenced herein.

If you do not agree to all of these Terms, you may not access the website or use our services.

We reserve the right to update these Terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes.

2. ELIGIBILITY

By accepting these Terms, you confirm that:

You have reached the age of legal majority in your jurisdiction, or
You have given your consent for any minors under your care to use this website.

You may not use our products for any illegal or unauthorised purpose.

3. GENERAL CONDITIONS

We reserve the right to refuse service to anyone at any time.

You agree not to:

Reproduce, duplicate, copy, sell or exploit any part of the service without written authorisation.
Transmit viruses or malicious code.
Violate any applicable laws or regulations.

Credit card information is encrypted during transmission.

4. PRODUCTS & AVAILABILITY

All products are subject to availability.

We make every effort to display product colours and images as accurately as possible. However, we cannot guarantee that the display on your device will accurately reflect the actual colours.

We reserve the right to:

Limit quantities
Restrict sales by region or individual
Modify or discontinue products without prior notice

All products are shipped directly from our supplier located in China. As a result, delivery times may be longer than shipments from within Australia. The delivery times stated on the product page or shipping page will apply. Customs duties, import taxes or clearance fees may apply; where these costs are the customer's responsibility, this will be indicated before the order is completed.

5. PRICES & FORMATION OF CONTRACT

Prices are subject to change without prior notice.

The presentation of products on our website does not constitute a legally binding offer. By placing an order, you make a binding offer to purchase the products.

An automated order confirmation email does not constitute acceptance of the contract. The contract is only concluded when the goods are dispatched.

Your statutory consumer guarantees and any applicable statutory rights remain unaffected.

6. BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel orders at our discretion.

You agree to provide accurate, complete and up-to-date purchase and account information.

7. THIRD-PARTY TOOLS & EXTERNAL LINKS

Our website may contain third-party tools or links. We do not control these tools or websites and are not responsible for their content, policies or practices. Any interaction with third-party services is undertaken at your own risk.

8. COMMENTS & SUBMISSIONS

If you submit comments or other content, you grant us the unrestricted right to use, reproduce, modify and publish such content.

You agree that your submissions will not infringe any intellectual property rights and will not contain any unlawful, abusive or malicious content.

9. PERSONAL INFORMATION

The submission of your personal information is governed by our Privacy Policy. The processing of data for operational, advertising and digital marketing purposes is carried out by Velour Commerce Limited (Hong Kong).

10. ERRORS & INACCURACIES

We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice, including after an order has been submitted.

11. PROHIBITED USES

You are prohibited from using the website:

For any unlawful purpose
In violation of applicable laws or regulations
To infringe intellectual property rights
To harass, abuse or discriminate against others
To upload malicious code
To collect personal information belonging to others
For spam, phishing, scraping or any fraudulent activity

Any violation may result in the immediate termination of your access to the website.

12. DISCLAIMER OF WARRANTIES

The service and products are provided "as is" and "as available", without warranties of any kind, to the extent permitted by law. Mandatory consumer rights and guarantees remain unaffected.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Arthur Melbourne / Velour Commerce Limited shall not be liable for:

Indirect or consequential damages
Loss of profits, revenue or data
Damages resulting from the use of, or inability to use, the service

Mandatory statutory provisions and consumer rights remain unaffected.

14. INDEMNIFICATION

You agree to indemnify and hold harmless Arthur Melbourne, Velour Commerce Limited and their affiliates from any claims, damages or expenses arising from your breach of these Terms or any applicable law.

15. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of Hong Kong SAR. If you are a consumer habitually residing in the European Union, you additionally benefit from the protection of mandatory provisions of the laws of your country of residence; this choice of law does not restrict those protections.

16. SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain valid and enforceable.

17. TERMINATION

These Terms remain in effect until terminated by either party. We may terminate or suspend access immediately in the event of a breach.

18. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us regarding your use of the website.

19. CONTACT

For any questions regarding these Terms & Conditions, please contact us at:

Email: support@arthur-melbourne.com — Operated by Velour Commerce Limited (Hong Kong), Business Reg. No. 80790380, Unit 1603, 16/F, The L. Plaza, 367-375 Queen's Road Central, Sheung Wan, Hong Kong SAR