Privacy Policy

PRIVACY POLICY · ARTHUR MELBOURNE

This Privacy Policy explains how Arthu collects, uses, stores and protects your personal information when you use our website. We are committed to handling your personal information responsibly and in accordance with applicable privacy laws.

Arthur Melbourne

1 · INFORMATION ON THE COLLECTION OF PERSONAL INFORMATION & CONTACT DETAILS

1.1

We are pleased to have you visit our website and appreciate your interest in our products. This Privacy Policy explains how we handle your personal information when you use our website.

Personal information means information or an opinion about an identifiable individual.

1.2

The organisation responsible for handling personal information collected through this website is Arthur Melbourne.

The organisation determines the purposes for which personal information is collected and how it is handled.

1.3

For security reasons and to protect the transmission of personal information and other confidential content, such as orders or enquiries, this website uses SSL or TLS encryption.

You can identify an encrypted connection by "https://" appearing in your browser's address bar, together with the padlock symbol.

2 · COLLECTION OF INFORMATION WHEN VISITING OUR WEBSITE

When you use our website purely for informational purposes — meaning you do not register an account or otherwise provide information to us — we may collect information that your browser automatically sends to our server.

This may include:

The website page you visited;
The date and time of access;
The amount of data transferred;
The website or source from which you reached our page;
Your browser type;
Your operating system; and
Your IP address, where applicable.

This information is processed based on our legitimate business interests in maintaining, improving and securing the stability and functionality of our website.

This information is not ordinarily combined with other personal information or used for unrelated purposes. However, we reserve the right to review server log information where there are specific indications of unlawful or improper use of our website.

3 · COOKIES

To make our website more convenient and to enable certain functions, we use cookies on various pages.

Cookies are small text files stored on your device. Some cookies are deleted when you close your browser (session cookies), while others remain on your device for a specified period (persistent cookies).

Cookies may collect and process certain information, such as browser information, general location information and IP address data.

Persistent cookies are automatically deleted after a specified period, which may vary depending on the type of cookie.

Some cookies help simplify the ordering process by remembering certain settings, such as the contents of your shopping cart.

Where cookies process personal information, we use them where necessary to provide our services, fulfil transactions or support our legitimate interests in maintaining and improving the functionality of our website.

We may also work with advertising and technology partners who help us make our website and advertising more relevant. As a result, third-party cookies may also be placed on your device when you visit our website.

Please note: You can configure your browser to notify you when cookies are being used and to decide whether to accept them. You can also block cookies in certain circumstances or altogether. Each browser manages cookie settings differently. Please be aware that disabling cookies may affect the functionality of our website.

Browser cookie settings

Internet Explorer: support.microsoft.com/help/17442

Firefox: support.mozilla.org/kb/cookies-erlauben-und-ablehnen

Chrome: support.google.com/chrome/answer/95647

Safari: support.apple.com/kb/ph21411

Opera: help.opera.com/en/latest/web-preferences/#cookies

4 · CONTACT

When you contact us, for example through our contact form or by email, we may collect the personal information you provide.

The information collected through a contact form will be apparent from the relevant form.

We use this information solely to respond to your enquiry, contact you where necessary and manage the related administration.

Where applicable, we process this information based on our legitimate interest in responding to your enquiry. If your enquiry relates to entering into or performing a contract, we may also process the information for that purpose.

We will generally delete the information once your enquiry has been fully dealt with, unless we are legally required to retain it or have another lawful reason to do so.

5 · PROCESSING OF INFORMATION WHEN OPENING A CUSTOMER ACCOUNT & CONTRACT PERFORMANCE

We may collect and process personal information when you provide it to us to place an order, enter into a contract or create a customer account.

The information collected will be apparent from the relevant forms.

You may request the deletion of your customer account at any time by contacting us using the details provided above.

We use the information you provide to process and fulfil your orders and provide our services.

After an order has been completed or an account has been deleted, certain information may be retained where required by applicable tax, accounting or other legal obligations.

Once those retention periods have expired, the relevant information will be deleted unless we have another lawful reason to retain it.

6 · USE OF YOUR INFORMATION FOR DIRECT MARKETING

6.1 — Subscribing to the email newsletter

If you subscribe to our email newsletter, we may regularly send you information about our products, promotions and offers.

The only mandatory information required to receive the newsletter is your email address.

Where required, we use a confirmation process to verify your subscription before sending marketing emails.

By confirming your subscription, you consent to us using your personal information for this purpose.

Where applicable, we may also record your IP address and the date and time of your subscription for compliance and security purposes.

You can unsubscribe from our newsletter at any time by clicking the unsubscribe link included in each marketing email.

After unsubscribing, your email address will no longer be used for our newsletter marketing communications, subject to any information we are required to retain for legal or administrative purposes.

6.2 — Email newsletter to existing customers

If you provided your email address when purchasing goods or services from us, we may send you marketing communications about similar products or services where permitted by applicable law.

You can opt out of receiving these communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

7 · PROCESSING OF INFORMATION FOR ORDER FULFILMENT

7.1

Where necessary to fulfil your order, we may share relevant personal information with delivery and logistics providers responsible for transporting your order.

We may also share payment information with the relevant payment service provider or financial institution where necessary to process your payment.

7.2 — Payment service providers

When you pay by credit card (AMEX, Mastercard, Maestro or Visa), Apple Pay, Google Pay or Shop Pay, your payment information is processed by the relevant payment service provider as necessary to complete the transaction.

These providers may process your information in accordance with their own privacy policies and terms.

Payments are processed using secure, encrypted payment systems.

7.3 — Transfer of personal information outside Australia

Because our products are dispatched from Asia and we use service providers located in other countries, including the United States, your personal information may be transferred to, stored in or processed in jurisdictions outside Australia.

When personal information is transferred overseas, it may be subject to the laws of the country in which it is held and may be accessible to law enforcement or regulatory authorities in that jurisdiction.

We take reasonable steps to ensure that your personal information is handled securely and in accordance with applicable privacy laws.

8 · REVIEW REMINDER

Where you have provided your consent, we may use your email address to send you a one-time reminder inviting you to leave a review of your order through our review platform.

You may withdraw your consent at any time by contacting us using the details provided in this Privacy Policy.

9 · USE OF SOCIAL MEDIA: SOCIAL PLUGINS

9.1 — Facebook

Our website may include links or social media features relating to Facebook, operated by Meta Platforms, Inc.

Where social media buttons are implemented using a link rather than an embedded plugin, no connection to Facebook's servers is established simply by visiting the page containing the button.

A connection may be established when you actively click the relevant button or link.

9.2 — Google

Our website may include links or social media features relating to Google services.

Where these features are implemented using standard links, no direct connection to Google's servers is established simply by visiting the relevant page.

A connection may be established when you actively click the relevant link.

9.3 — Instagram

Our website may include links or social media features relating to Instagram, operated by Meta Platforms, Inc.

Where these features are provided through standard links, no connection to Instagram's servers is established simply by visiting the relevant page.

A connection may be established when you actively click the relevant link.

10 · ONLINE MARKETING

10.1 — Google advertising services

We may use Google advertising services to promote our products and measure the effectiveness of our advertising campaigns.

These services may use cookies or similar technologies to display relevant advertisements, measure campaign performance and limit repeated advertisements.

Where required, these technologies will only be used with your consent.

10.2 — Google Ads conversion tracking

We may use Google Ads and its conversion tracking functionality to measure the effectiveness of advertising campaigns.

Conversion tracking may involve the use of cookies or similar technologies when you interact with our advertisements.

Where required by applicable law, this processing will only take place after obtaining your consent.

11 · WEB ANALYTICS SERVICES

Google Analytics

We may use Google Analytics, a web analytics service provided by Google, to understand how visitors use our website.

Google Analytics may use cookies and similar technologies to collect information about website usage, including pages visited, interactions and general technical information.

We use this information to analyse website performance, understand visitor behaviour and improve our website and services.

Where required, analytics technologies will only be used after obtaining your consent.

12 · RETARGETING / REMARKETING / ADVERTISING

Meta Pixel

Our website may use the Meta Pixel, provided by Meta Platforms, Inc., to measure the effectiveness of advertising campaigns and understand how visitors interact with our website after viewing or clicking on an advertisement.

The information collected may be used to measure advertising performance and create or improve advertising audiences.

Where required by applicable law, this technology will only be used with your consent.

Google Ads Remarketing

We may use Google Ads remarketing features to display relevant advertising to people who have previously visited our website.

These technologies may use cookies or similar identifiers to recognise returning visitors and help deliver relevant advertisements.

Where required, remarketing technologies will only be used with your consent.

13 · YOUR PRIVACY RIGHTS

13.1

Depending on your location and the applicable privacy laws, you may have rights in relation to the personal information we hold about you, including:

Right of access: You may request access to personal information we hold about you.

Right to correction: You may request that inaccurate or incomplete personal information be corrected or updated.

Right to withdraw consent: Where we rely on your consent, you may withdraw that consent at any time, subject to legal or contractual restrictions.

Right to deletion: In certain circumstances, you may request that your personal information be deleted, subject to applicable legal retention requirements.

Right to complain: You may make a privacy complaint to us and, where applicable, to the relevant privacy regulator.

13.2 — Withdrawal of consent

You may withdraw your consent to the collection, use or disclosure of your personal information at any time where we rely on your consent, subject to legal or contractual restrictions and reasonable notice.

If you withdraw your consent, we will stop the relevant processing where reasonably possible. However, withdrawing consent may affect our ability to provide certain products or services to you.

Direct marketing: Where we use your personal information for direct marketing, you may opt out of receiving marketing communications at any time. If you opt out, we will stop sending you direct marketing communications, subject to any legal or administrative requirements.

14 · RETENTION OF PERSONAL INFORMATION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our products and services, to comply with legal, tax and accounting obligations, to resolve disputes and to enforce our agreements.

Once personal information is no longer required and there is no lawful reason to retain it, we will take reasonable steps to delete or securely dispose of it.