REFUND POLICY · ARTHUR MELBOURNE
Returns are accepted within 30 days of receiving your order. The cost of returning an item is the responsibility of the customer. Returns must be sent to our designated return warehouse in Asia.
Arthur Melbourne
| RETURNS ARE NOT FREE — RETURN SHIPPING COSTS ARE THE CUSTOMER'S RESPONSIBILITY |
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RETURNS POLICY
Can I return my order?
Yes. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.
For a return to be accepted, the order must meet the following conditions:
| 1 | The order must include all relevant parts, accessories and components, and the original packaging should be returned in the same condition in which it was received. |
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| 2 | The product must show only normal handling. Returns may be refused where damage has resulted from improper use or handling. |
| 3 | Products for which hygiene is relevant must be properly cleaned before being returned. |
| 4 | Any product defect or damage must be reported as soon as reasonably possible after receiving the order. |
| 5 | The customer is responsible for the cost of returning the product, except where applicable law requires otherwise. |
| 6 | Returns will generally be processed within 7 business days of being received. Once the return has been inspected and the applicable conditions have been met, we will confirm the outcome of the return. |
We reserve the right to refuse a return where we reasonably believe the product has been used, damaged or altered beyond what is reasonably necessary to inspect and try the product.
HOW TO RETURN YOUR ORDER
If your order meets the conditions above, follow these steps to start the return process:
| 1 · Email | Send an email to support@arthur-melbourne.com with the subject "Return request". |
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| 2 · Information | Include your order number, the reason for the return, a photo of the product if it is damaged or defective, your full name and your delivery address. |
| 3 · Wait | We will contact you and provide the appropriate return address. Do not send the product back to the original sender or any other address. Please wait until we provide you with the correct return address. |
| 4 · Shipping | The customer is responsible for the cost of returning the product to our designated return warehouse in Asia, except where applicable law requires otherwise. |
| NEVER SEND YOUR RETURN TO THE ORIGINAL SENDER — ALWAYS WAIT FOR THE RETURN ADDRESS WE PROVIDE. |
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A. RETURN TERMS — VOLUNTARY RETURN POLICY
Arthur Melbourne voluntarily provides customers with a contractual right to return eligible products in accordance with the conditions below.
This voluntary return policy applies to consumers purchasing products primarily for personal, family or household use.
| Return period |
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| 30 DAYS — from the day on which you, or a person you nominate, receive the relevant product or the final product in your order |
Because our ordering system is highly automated, orders may be processed shortly after they are placed. Once an order has entered the dispatch process, we may not be able to cancel or stop the shipment before delivery.
If your order has already been dispatched or is in transit, please wait until you receive the products and then follow the return procedure outlined above.
To exercise your voluntary right of return, you must notify Arthur Melbourne of your decision to return the product by providing a clear statement, such as an email requesting a return.
The return process is completed once we receive the returned product at the designated return address.
The cost of returning the product is the responsibility of the customer, except where applicable law requires otherwise.
Nothing in this voluntary return policy limits or excludes your rights in relation to faulty, defective, unsafe or incorrectly supplied goods under applicable consumer protection laws.
| Orders in transit |
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Because our products are dispatched from Asia, delivery may sometimes take longer than expected due to circumstances outside our control.
If your order has already been dispatched and is in transit, cancellation may not be possible. In this situation, please wait until the products are delivered and then contact us to arrange a return, where eligible.
You may contact us before delivery to notify us that you wish to return the order.
| To help us process your return as quickly as possible, please send us proof of postage or a tracking number once the return has been shipped. |
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CONSEQUENCES OF A RETURN
| What we refundEligible payments received for the returned productsExcluding additional delivery costs where applicableRefunds are generally processed within 14 days after the returned products have been received and assessedRefunds are made using the original payment method where reasonably possible | What we do NOT refundReturn shipping costs, unless required by applicable lawAdditional delivery costs resulting from choosing a more expensive shipping optionCustoms duties, import taxes or other charges imposed by authoritiesDamage caused by improper use or handlingThe refund will be processed after the returned products have been received and inspected. |
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| ALL RETURNS MUST BE SENT TO OUR DESIGNATED RETURN WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE, EXCEPT WHERE APPLICABLE LAW REQUIRES OTHERWISE. |
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